A Voice over IP solution can and will reduce costs in certain areas for the small and mid-size business, I have high lighted a few Cost Reduction areas that a Voice over IP solution will address:
Monthly Costs: In most cases a Hosted iPBX will be able to utilize an existing data connection to provide voice services. This way you can reduce the cost of using traditional voice services like a T1 or copper lines by using one product to deliver two services.
Move/Add/Change: A Voice over IP system will reduce the need for calls to the phone company. Moving a phone is a simple as unplugging the device and plugging it back in at the new location. Web interfaces make tasks like name changes and password resets a lot easier to navigate so that the customer can do most of these changes without the assistance of their vendor.
Mobile Phone Cost Reduction: Applications like a soft phone, which is a software license that resides on PC or laptop, allow users to make calls through the companies phone system, no matter where they are located. As long as they have a hard-wired data connection the end-user can 4 digit dial the office or make calls as if they never left the office. This can greatly reduce the use of cell phones for road warriors or international businesses. For example, a one week trip to China, using your cell phone only for conference calls and site to site communications could easily get into the thousands of dollars. Utilizing this technology would reduce that cost to the cost of the soft phone license and save the organization thousands of dollars as most f the calls can be made from the hotel or remote office utilizing the system not a cell phone.
